Can I Trust Kent Express?
We strongly believe that we provide excellent service and a superb customer experience, and we try hard to get things right. To back this up, we’ve compiled a list of reasons why you should trust Kent Express for all your dental supplies and small equipment needs.
We believe that whenever you interact with us online or over the phone, it’s important that you have a consistent experience.
To ensure we can deal with any request efficiently and at speed, we assign every customer a dedicated account manager who you’ll speak to every time you call.
Consistency comes with delivering reliable service over a sustained period. We opened our doors in 1982 and have supported Britain’s dentists for the past four decades. We have a 99% fulfilment rate and are the UK’s largest mail order dental supplier.
We don’t claim to always be the cheapest supplier, or offer blanket price promises. Instead, we promise to always offer you the best possible value on your supplies, while maintaining excellent standards of customer service, keeping products in stock wherever possible, and ensuring you get what you need, when you need it.
We focus on offering all-round value by only selling dental products from renowned suppliers who meet all current regulatory standards, in addition to our own quality checks.
Email and social media play an important role in how we engage with our customers. You’ll always be able to find our latest promotions along with industry advice and guidance on our Facebook, Twitter and Instagram accounts, and if you sign up for our email newsletters you’ll be the first to hear about our new promotions. Ask your Account Manager for more details.
With an experienced and engaged team, we know our products well and can advise you accordingly. We take pride in the way we do business. Occasionally we might get things wrong – everyone makes mistakes - but if we do you can rest assured that we will do everything possible to put it right. This integrity is key to building long term partnerships with our customers.
This integrity extends to our own brand products. We’re confident you’ll love our DEHP, Cybertech, Profection and other own brand ranges, so we offer a no-quibble money back guarantee on all own brand products. If the product is not what you were expecting, simply call our Customer Service team on 0800 028 1181 to arrange a return.
When it comes to communication, we give you control over your data. You’re free to choose how you want to hear from us, whether that’s our print flyers, emails or phone calls from our team. You can manage your preferences either by speaking to your Account Manager, or by clicking the link at the bottom of any of our emails.
We are proud to be long term members of the British Dental Industry Assocation (BDIA), adhering fully to their professional code of practice. This means that you can have the confidence that everything we sell is of guaranteed quality and provenance. As a business we maintain ISO 9001:2015 certification to ensure consistent quality and continual improvement throughout our whole operation. And of course we comply with all required regulatory standards.
Web Site Security and Online Payments
You can pay online with confidence on our website: we use Global Iris (GPUK LLP) as a payment provider, who are authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (504290) for the provision of payment services, and we’re fully PCI-DSS compliant.
Kent Express Reviews
While we pride ourselves on these values, customer feedback is hugely important to us. We love receiving your positive stories and compliments, and equally it’s vital that you let us know where we can improve. We run regular feedback surveys where you can let us know your thoughts. We also have Google reviews and Facebook reviews.
Here to help
If ever you need to contact us about an item or a purchase, our team are available Monday to Friday from 8.30am-5.30pm to assist.
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