When will my order arrive?
All online orders are delivered free of charge with next working day delivery by courier. If you order before 5pm on a weekday we'll normally dispatch your order the same day. Orders placed after 5pm on a Friday will be processed the next working day. Couriers typically deliver between 8.30am-6pm.
Small orders under £50 may be dispatched via Royal Mail 1st class.
Can I return pharmaceuticals?
Due to MHRA regulations, we may not be able to accept the return of pharmaceuticals for resale. e can only accept pharmaceutical returns for one of the following reasons:
- To correct an error in delivery or ordering by Kent Express
- In response to a product or batch recall, instigated by a manufacturer
- Where products or packages are damaged in transit.
Please make certain that you have obtained a Return Authorization Number from our customer service team on 0800 028 1181 (Option 3) or by e-mail to email@example.com before returning these items. Products should be returned with all original packaging and patient information leaflets.