How do I place an order?
You can either place an order on our website, call your Account Manager, or speak to the Sales team on 0800 028 1181 (Option 1)
Can I cancel my order?
Once we receive your order it is processed right away, and it is not normally possible to make changes. If you need to return items, please contact our Customer Service Team on 0800 028 1181 (Option 3) with your order number and account number. Please check our T&C’s to check if the relevant items are returnable.
Can I change my order?
Once we receive your order it is processed right away, and it is not normally possible to make changes. If you need to return items, please contact our Customer Service Team on 0800 028 1181 (Option 3) with your order number and account number. Please check our T&C’s to check if the relevant items are returnable.
Where can I see my previous orders?
If you have an online account, log in to your My Account area and you will be able to see your previous orders in the dashboard section.
If you don’t have an online account, please call Customer Services on 0800 028 1181 (Option 3).
Can I repeat a previous order?
Yes – as long as you have an online account. Log in and visit My Account > Order Status then find the order that you wish to repeat. Click on “View/Track” and you’ll then be given the option to repeat order any items from this previous order.
How do Shopping Lists work?
Log in to your account and create a Shopping List to have fast access to the products that you order most often. If you’d like some help to set up a list, or you’d like us to save you time and create a list on your behalf, please give us a call on 0800 028 1181 (Option 3) and we’ll be happy to help.
What is Speed Entry?
Our Speed Order Entry page allows you to quickly create an online order, if you know the item codes and quantities that you would like. If you need help using the page, please call our Customer Service team on 0800 028 1181 (Option 3).
Can I cancel a backorder?
Yes, it is normally possible to cancel these. Please call our Customer Service team on 0800 028 1181 (Option 3) with your Account number and Order number, or alternatively speak to your Account Manager.
