When will my order arrive?
Due to Covid-related absences, carriers are experiencing delays. Please be aware that some areas may not currently receive a Next Working Day delivery service.
All online orders are delivered free of charge with next working day delivery by courier. If you order before 5pm on a weekday we'll normally dispatch your order the same day. Orders placed after 5pm on a Friday will be processed the next working day.
Small orders under £50 may be dispatched via Royal Mail 1st class.
Can I return pharmaceuticals?
Due to MHRA regulations, we may not be able to accept the return of pharmaceuticals for resale. e can only accept pharmaceutical returns for one of the following reasons:
- To correct an error in delivery or ordering by Kent Express
- In response to a product or batch recall, instigated by a manufacturer
- Where products or packages are damaged in transit.
Please make certain that you have obtained a Return Authorization Number from our customer service team on 01634 878777 or by e-mail to firstname.lastname@example.org before returning these items. Products should be returned with all original packaging and patient information leaflets.