When will my order arrive?
Orders placed after 5pm on a Friday will be processed the next working day.
Small orders under £50 may be dispatched via Royal Mail 1st class.
Can I return pharmaceuticals?
Due to MHRA regulations, we may not be able to accept the return of pharmaceuticals for resale. Therefore we can only accept pharmaceutical returns for one of the following reasons:
- To correct an error in delivery or ordering by Kent Express
- In response to a product or batch recall, instigated by a manufacturer
- Where products or packages are damaged in transit.
Products should be returned with all original packaging and patient information leaflets. Please make certain that you have obtained a Return Authorization Number from our customer service team on 01634 878777 or by e-mail to firstname.lastname@example.org before returning these items.